Analytics Assistant Manager SSC

Role Summary

We are looking for a talented, self-driven and experienced CX analytics lead. It is a pivotal role that will contribute to the evolution and success of one of the key priorities of the organization by insights mining and data modelling to make high impact decisions. Joining the team means partnering with a dynamic and creative group who set a high bar for innovation and success in a fast-paced and changing environment. The role is highly cross-functional in nature.

In this role, you will have the opportunity to touch every aspect of our business, driving data analysis and insights to help develop a wide range of high priority projects. You should be a self-starter who is customer centric, and passionate about strategy and analysis.

What’s on Your Plate?

• Get to work on challenging business problems – where to grow next, how is a strategic initiative performing and how to turnaround an initiative etc
  

• Work directly with product and business stakeholders to translate questions and hypotheses into structured analysis
  

• The Analytics lead will seek and use actionable insights and recommendations to improve customer experience and will be responsible for designing and governing data to insights processes and reports providing insights support for experiments and projects.
  

• Ensure all proposed customer experience / operational experience initiatives are measurable and performance is tracked.
  

• Work with cross-functional teams to drive experience improvements – track, measure, and report on projects utilizing expertise in A/B testing, design of experiment, data, and analytics.
  

• Lead and manage junior analysts as a lead and provide support and training to business teams as necessary
  

What Did We Order?

• Bachelor’s degree in economics, sciences or engineering with 4-6 years of relevant experience
  

• Highly motivated and driven individual who enjoys working in a fast-paced, enthusiastic corporate environment
  

• Strong analytical skills – creative problem solver that can run analysis using different sources of information and deliver comprehensive, balanced & impactful analysis
  

• Expert in SQL programming skills with experience in integrating, structuring, and analysing large amounts of data from diverse sources
  

• Proficient in data visualization using BI tools such as Tableau and/ or Looker
  

• Exposure to the fields of customer experience analytics and A/B testing
  

• Comfortable analyzing in Excel, including manipulating data and visualization
  

• Experience in R/ Python (highly preferred)
  

• Experience with customer survey platforms like Qualtrics (preferred)