American Express
Job Description:
To achieve this, we are looking for a strong thought leader that can effectively partner with Next Generation Credit & Collections PMO and critical stakeholders to deliver the best collections programs for our analysts.
Job Responsibilities:
- Lead and transform the current structure to align to the Agile train over time this year. High engagement in PI planning for Next Generation Credit & Collections product.
- Partner with individuals and teams across Credit & Fraud Risk Management, Technology Systems, Compliance and Operational Risk to deliver top quality capabilities and achieve goals
- Clearly communicate status of key initiatives and / or issues and remediation efforts.
- Ownership of prioritization and tracking delivery of Next Generations Credit & Collections Epics, aligning our efforts with broader blue box initiatives in support of long-term roadmap.
- Translate Next Generations Credit & Collections PMO features across multiple EPICs into user stories. You will be the author, editor and approver of all user stories committed by your scrum team.
- Strong partnership with the Product Manager to align on scrum team priorities and continuously communicate updates back to the PM and the
- Next Generations Credit & Collections PMO.
Job Requirements:
- Excellent relationship management and negotiation skills, including the ability to effectively collaborate/influence at all levels without having direct authority.
- Strong sense of urgency, commitment to deadlines and deliverables is critical
- Demonstrated willingness to take initiative, naturally inquisitive
- Detailed oriented, able to identify key questions, make product decisions and determine how pieces of the puzzle interact and impact the overall project.
- Strong demonstrated results in partnering across geographies and teams
- Strong thought leadership with capacity to quickly understand critical linkages and business strategies across NGCC and in the Credit platform/program
Qualification & Experience:
- Bachelor Degree required
- 2-3 years of proven project management experience, with an emphasis on leading cross-functional project teams in successfully defining, developing and deploying business and technical solutions
- Deep knowledge of project management, with an emphasis on leading cross-functional projects/ epics.
- Excellent communication skills with ability to engage, influence and inspire partners to drive collaboration and alignment
Job Details:
Company: American Express
Vacancy Type: Full-time
Job Functions: General Business Customer Service
Job Location: Ft. Lauderdale, FL, US
Application Deadline: N/A
