Aetna Insurance Jobs – Peer Support Specialist


Job Description:

Peer Support Specialists are individuals who have lived experience with mental health and/or substance use challenges and recovery. They work alongside other professional staff as equal colleagues and demonstrate hope that recovery is possible. Using personal history and experience with behavioral health challenges, Peer Support Specialists guide, coach, and mentor others who are working towards recovery. Peer Support Specialists provide flexible services which are customized to the needs of the individual, including assisting members in setting and attaining short- and long-term goals.

Job Responsibilities:

  • Attend medical and mental health appointments to support the member in advocating for him or herself with getting the best care
  • Assist members to identify socio-economic issues that affect their overall health and develop health/social management plans and goals
  • Share coping strategies, wellness tools and other useful resources
  • Supports the Aetna member in achieving his/her recovery goals, reinforces the care plan, adjusting tasks to fit with the members culture, language, and religion, improve access to care, identify health care needs, and reduce unnecessary hospitalizations
  • Build and maintain positive working relationships with Aetna members, providers, care managers, agency representatives, supervisors and office staff, from diverse cultural and socio-economic backgrounds. Work to reduce cultural and socio-economic barriers between members and institutions
  • Educate healthcare professionals and providers on opportunities for improving and understanding the social determinants of health that may be impacting member’s health and treatment plan through various communication channels
  • Meet regularly with the member in the community, outpatient settings, hospitals and in their homes

Job Requirements:

  • High School diploma, G.E.D. or equivalent experience
  • A minimum of two years of experience working as a Peer Support Specialists in a mental health and/or substance use setting
  • Experience in serving the Medicaid Populations in urban or rural environments with familiarity of local formal and informal resource networks preferred.
  • Bilingual skills are desired.
  • Experience using a computer and strong keyboard navigation skills including the use of MS Office Suite, Word and EXCEL applications.
  • If not certified, completion of a Certified Peer Support Training Program is required within one year from start date.
  • Mental Health First Aid, Trauma Informed Care, HIPPA, C.L.A.S. Standards, Motivational Interviewing, and specialized training in medical terminology and practices for designated health conditions

Job Details:

Company: Aetna

Vacancy Type:  Full Time

Job Location: Richmond, VA, US

Application Deadline: N/A

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