Accenture
Job Description:
As a support agent, you will provide a combination of high touch & scaled transactional support to eligible partners and educate them on how to use the product, abide by Terms of Use, answer rights management questions, as well as troubleshooting technical issues. You will identify top issues, root cause analysis and resolution. You will also achieve operational efficiency towards reactive support.
Job Requirements:
- 2 years’ experience in customer support for said language (chat, voice, email) working directly with consumers (B2C)
- Customer service mindset. Strong customer/user focus with the desire to help and put users first. Ability to empathize and relate to users is key to this role
- Excellent communicator:
- Demonstrates speed, agility, critical-thinking and problem-solving skills
- Ability to learn, retain and apply large amounts of product, procedure, policy and system information and quickly adopt changes
- Experience with prioritizing multiple tasks in a fast paced and ambiguous environment
- Significant attention to detail
- Team player with ability to work in a fast-paced, collaborative and constantly evolving environment
Job Details:
Company: Accenture
Vacancy Type: Full Time
Job Location: London, England
Application Deadline: N/A
