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As a Payments Agent, you will assist achieving team goals by answering questions for users with payment related queries. Primary responsibilities are to explain the billing system, provide clarification about charges, and educate users on how to effectively utilize the platform. You will be responsible for achieving your own daily processing targets. You will also be responsible for engaging with team to promote high performance culture and great place to work.
- Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items when required.
- Proactively ask question and maintain an awareness of the client’s business, operational activities, and processes within their team area.
- Requires professional interaction and communication, both within the Accenture organization and with client contacts.
- Assisting users with payment, billing system and other queries.
- Provide quality customer service by achieving consistent customer satisfaction (CSAT) ratings while always focusing on resolving cases efficiently and utilizing time productively.
- Identify, recommend and implement process improvements.
Qualification & Experience:
- Excellent Problem Solving and Organization Skills.
- High School Diploma or GED.
- Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team value.
- Strong attention to details.
- Minimum of 6 months Customer Service Experience in an office / tech industry environment.
Vacancy Type: Full Time
Job Location: Austin, TX, US
Application Deadline: N/A
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