Job Description:

Ensure standards are met by creating analyses, scorecards, and by sharing the audit results on a defined frequency

Job Requirements:

• Responsible for confirming, managing and improving compliance with International Standard Organization (ISO) and/or quality certifications using Accenture methodology.
• Acts as point of contact for updates on policies and procedures
• Retain skills in functional area of expertise through frequent “on the role” experiences and ongoing education, training and certification
• Takes the lead in R&C audits and other third-party audits as necessary
• Graduate of bachelor’s degree
• At least 2 years’ experience in quality assurance, audit, or escalations in a BPO Industry
• Experience in presentation and data processing is required
• Strong analytical, organizational and leadership skills
• Proficient in Microsoft office applications
• Ensure standards are met by creating analyses, scorecards, and by sharing the audit results on a defined frequency
• Creates error trend analysis, scorecards and propose immediate action plans to operations
• Leads and performs quality inspection, documents findings by following required audit processes and procedures, provides trend analysis, and participates in audit calibration processes where required

Job Details:

Company: Accenture

Vacancy Type:  Full Time

Job Location: London, England

Application Deadline: N/A

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