Job Description:

Communication to stakeholders of intra-day performance and challenges i.e. providing direction, guidelines, performance update to hit service level goals, reporting phone, tools or network outages; making suggestions for corrections to any issues

Job Requirements:

• 1-2 years Contact Center Experience
• Experience in Workforce / Real time management
• Proficient in MS Excel & other Microsoft Office tools
• Workforce application familiarity
• Communication skills
• Analytical and reasoning techniques
• 1-2 years Contact Center Experience

Job Details:

Company: Accenture

Vacancy Type:  Full Time

Job Location: London, England

Application Deadline: N/A

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